Live chat or telephone support: important factor for picking a web host

In your search for that perfect hosting plan, you might chase way too much after some technical indicators, discounts and additional features. But, at the end of the day, what matters most is the quality of support your future your hosting provider extends to help you resolve your unique challenges.

Why some providers suck at talking to you

And some services just don’t know how to talk to customers. You can’t reach them in live chat, and when you do, they give you useless answers and don’t want to make sure that you’ve completed your original task.

Others just copy and paste technical answers from some manuals, not caring that you’re a newbie and this is your first foray.

They just have a bad attitude toward customer service.

That’s why it’s paramount to test out your favorite candidates in the live chat. Ask them questions, see how they respond. (We prefer the live chat support to the telephone-based assistance.) It’s true that tomorrow there’ll be another person in the chat, but the average quality level company-wide is going to stay the same, right?